FAQ’s

Q. What is the best way to reach Valley Pet Sitting?
A.
 Call our office at (818) 856-1366 or sending an email to Contact@ValleyPetSitting.com are both great ways to contact us. If you want to speak with us right away, please call between the hours of 9am – 7pm and we will be happy to talk to you about how we can help with your custom pet care needs. For any booking requests we prefer email so we can get all the info we need to give you the best service. *First time clients may use our contact form.

Q. What services do you offer?
A.
Private dog walking, cat and other animal visits, in-home overnight sitting, pet bath, home care, supply run, medication administration, hotel visits, and more. Special requests? No problem. Just let us know! Our visits may include a walk, fresh water, feeding if requested, treats, cleanup of pet accidents, playtime, lots of attention, mail retrieval, plant watering, and trash disposal. 

Q. What kind of pets do you care for?
A.
Our sitters have a wide range of experience with virtually every kind of creature; from dogs and cats, to hamsters and rabbits, iguanas and turtles, to fish and frogs, pigs and snakes, chickens and various birds, and even horses! Just let us know if you have a special pet or unusual needs, and we will do our best to exceed your expectations.

Q. What areas do you service for dog walking and pet sitting?
A.
Valley Pet Sitting services Woodland Hills, West Hills, Agoura Hills, Oak Park, Calabasas, Bell Canyon, Thousand Oaks, Topanga, Westlake Village, Newbury Park, Winnetka, Canoga Park, Chatsworth, Hidden Hills, Valley Village, Granada Hills, Porter Ranch, Northridge, North Hills, Panorama City, Sylmar, Sun Valley, Arleta, Lake Balboa, Encino, Reseda, Tarzana, Sherman Oaks, Van Nuys, North Hollywood, Studio City, Valley Village and Toluca Lake. If we don’t list your city, don’t hesitate to ask us!

Q. What days are you available to take care of my pet?
A.
We provide dog walking and pet sitting services seven days a week, 365 days a year.

Q. Why is in-home pet care better than boarding my pet?
A.
 Dogs and cats may have a good time socializing with other pets, but they do long for the comfort of their own environment with familiar sights, sounds, and smells. Sometimes a pet can suffer from separation anxiety, and have a stressful time in unfamiliar territory. Pet owners may also run the risk exposing their pet(s) to illnesses carried by other owners’ pets at the boarding facility, and/or getting into a fight with a more dominant animal who isn’t as friendly as your pet. There’s just no place like home!

Q. What happens if I have an urgent, last minute, or emergency requested visit? Do you accept those?
A. Yes! We will do everything we can to accommodate the needs of your pet if you are stuck somewhere due to delayed flights, late work meetings, etc. we understand that life happens, and have been known to work with last minute requests of all kinds! However, last minute scheduling may not be available at the exact time your pet needs servicing, but rest assured that we will be there as soon as we can and are happy to clean up any messes as a result of a last minute urgent booking.
*Short Notice fee may apply.


Q. How do you determine what time the sitter will visit my home?
A.
Whether providing daily visits or midday dog walks to your pets, your sitter will aim to keep as close to your pet’s routines as possible. Just let us know the 2 hour time range you prefer your scheduled visit to take place. When you meet for your initial consultation, you will let your sitter know all you can about your pets’ normal activities, and they’ll do their very best to keep that same routine!
 
Q. When do I give my key to the pet sitter?
A.
Most clients give their keys at the initial meet and greet consultation. If you are not able to do so, we offer a $15 – $20 (each way) pick up / drop off service, or you can drop it off at one of our office locations at a set appointment time at no charge. To help ensure we are best prepared for your visits, we require 3 copies of your keys made available for the sitters to receive during the meet and greet. It is vital that you ensure the duplicate key works properly by testing them on your door before handing them over to the sitters. One key will be securely kept at the office for emergency back up purposes, while the second and third key, is held with the pet sitters assigned for the duration of your visits.  

Q. What is your policy on pet sitting and dog walking when the weather affects visitations? 
A.
 As long as the weather does not pose a threat to either the pet sitter or the pets, we will certainly stay on schedule to ensure proper care during scheduled visitations. It’s plausible that inclement weather (i.e. heavy rain causing hazardous road conditions) can potentially delay scheduled arrival times. We will do everything we can to keep both your pets and the assigned sitters safe. When such weather conditions (including extreme heat) occur please understand that your dog’s walk may be shortened to only allow for a quick potty break, and leaving towels out to wipe down a wet pup during rainy seasons helps keep your home clean. The sitter will always stay with your pets for the duration of the scheduled visit, rain or shine. 

Q. How can I help VPS gain access to my gated or secure access building?
A.
 VPS needs to be given access to any and all doors or gates needed to get to your pets. This includes providing us with gate keys, FOBs/ Clickers, gate codes, and authorizing Valley Pet Sitting’s access with any guarded gates. Not providing us direct access to your home may result in additional fees if the pet sitter is left waiting for another solution.

Q. Where do you walk my dog?
A.
We walk each client’s dog in the comfort and safety of your own neighborhood. We do not gather dogs from different clients and walk them at the same time. We do not take the client’s dog to the local dog park for the safety of your pet. We take pride in believing that our attention to each client’s pet should be focused solely on him/her.

Q. Do your dog walkers take my dog off-leash during their walk?
A.
In accordance with CA State Laws and for the safety of your dog, VPS does not offer off-leash dog walking. Dogs may however, be off leash in the privacy of their own yard or secured area on property.

Q. If I book your services but decide that I no longer need them, do I still get charged?
A.
 For drop in visits, we require that your cancellation request be made before 7am same day to avoid charges. If a same day drop in visit is cancelled after 7am, we will charge for the full amount of the visit. Overnight visits require a 7 day notice for cancellation, and will be cancelled at 50% of total charges if canceled thereafter. We guarantee visits on a first come first served basis, so booking early is in your best interest! Our sitters may change their personal schedules or family commitments in order to be present for an overnight or drop in appointment; our cancellation fees help to fairly compensate our pet sitters for the time they reserved.

Q. I allow my cat access to my patio / backyard occasionally, will my pet sitter do this too?  
A.
 Due to safety concerns of your beloved cat, we generally keep all cats indoors throughout the duration of our visits. If it is insisted that the cat be given dual indoor/outdoor access during or between our visits, we can not guarantee your cat’s return and will not be held liable in the event it does not return. 

Q. What kind of time frame do you need for our scheduled dog walking or pet sitting visits? Do you come at an exact time?
A.
We schedule all visits with a minimum of a two hour window for our sitter to arrive for their visit (i.e. scheduled time is 1pm, window of arrival time may be between 12pm-2pm) *Special accommodations may be made by request.

Q. May I give my sitter or dog walker a gratuity?
A.
Absolutely, and it is much appreciated! Our sitters work hard to go above and beyond, and it means a lot to them when they are rewarded for their efforts. You can give gratuities directly to the sitter by leaving out cash, or you may simply request that we add it to your card at the end of your scheduled visits.

Q. Is the information I give to VPS confidential?
A. Yes. Valley Pet Sitting is committed to keeping all information we receive from our clients and staff confidential, and will not disclose any of your personal information including your mailing address, phone numbers, and email address. We will only use your information as a means to take good care of your pets and home while you are away. All of our pet sitters have signed Privacy Agreements, and are background checked.

Q. Will I get the same sitter each time I am away?

A.We always have a minimum of two pet sitters assigned to each home – one primary and one backup. We believe that continuity is key in building long lasting relationships with your pets, so we do our best to keep your visits with the same sitters. Due to fluctuating schedules, we may need to eventually introduce another sitter to your home via a complimentary Meet and Greet or Sitter Shadow service.

Q. Will you take care of my pets without meeting the sitter?
A.
 VPS sitters are fully capable of handling care routines that they have not been previously introduced to. As long as we are given proper access to your home, we can start today! 

Q. I have never used an overnight pet sitter in my home. Can you tell me how this service works?
A.
  Our overnights start between 5-6pm and end at 8am the next morning. Our sitters are given the option to take a brief dinner break, but must be in for the night by 9pm. During overnights, we will do everything you would in order to help maintain your animals’ routines. For more information on what overnights include, please refer to our Services page. If you would like a midday walk or additional time spent with your pet during the day time, we can schedule an additional midday walk accordingly as a drop in visit.

Q. Can I have an overnight sitter stay at my residence if there are other family members or people staying there at the same time?
A.
No. Due to liability issues, Valley Pet Sitting cannot provide overnight pet sitting services if there are other family, room-mates, or other guests in your residence at the time of the overnight stay. There are NO exceptions to this rule. It is for our sitter’s safety and privacy. We can offer drop in visits throughout the day if someone is there as another option. 

Q. Do you board dogs in your staff member’s homes?
A.
No. We do not offer boarding services in our own homes, and do not have a boarding facility. All of our care takes place at our client’s residence.
Q. What kind of notice do you need for our pet sitting and overnight reservations?
A. Although VPS is known for making last minute arrangements work, it helps to have as much notice as possible in order for us to guarantee our availability for your assigned pet sitter. Make sure to always get a confirmation email back from us that you are all set. Keep in mind the holiday season is always the busiest and our sitters book up very quickly.

Q. How are late night returns handled for overnight stays?
A.
Overnights take place between 5/6pm – 8am the next morning. We do not allow clients to come home in the middle of an overnight due to security and privacy reasons. Our latest “Extended Night” services can be booked separately until 830pm for an additional fee.

Q. How is payment handled?
A.
We bill at the end of each week for the prior week of services rendered. We will never charge a credit card for visits that have not yet occurred.

Q. What type of payments do you accept?
A.
We accept credit cards (Visa, Mastercard, and Discover), and will acquire this number from you when booking. 

Q. Do you charge a holiday fee?
A.
There is an additional fee over all major national and religious holidays as well as three-day weekends. Valley Pet Sitting will let you know of the applicable fees when you book your service. This helps ensure your sitters remain available for you during popular travel times.

Q. Can you administer medication to my animals while I am away?
A.
Yes, as long as your pets do not pose a threat to the sitter. When you first contact us, be sure to let us know of your pet’s individual medicinal needs so we can provide you with the proper staff member who is able to administer them. Additional fees may apply for specialized or complex medication routines including injections, IVs, or other specialized services outside oral and topical methods.

Q. How do I know how the visit went, and everything that happened with my animals?
A. 
We will email you a detailed status report of the entire experience after each visit. For in-home overnights, we will email a detailed report in both the evening and the morning. Pictures and videos will be sent as well!